The Willow Sensor and Willow Hub come with a standard 12 month warranty. The warranty covers the electronic components only. It excludes the battery, USB cable and any aesthetic imperfections that may occur such as bleaching or corrosion of the outer housing. To raise a warranty claim, please contact support@plantwithwillow.com.au

Damaged and/or faulty product

We want you to love your order, so if an item arrives damaged or has a genuine fault, we will gladly make it right. Please note that we are unable to offer refunds for change of mind, personal expectations, or damage caused by misuse or improper care after delivery.

If you believe your item is damaged or faulty, please reach out to us at support@plantwithwillow.com.au within 14 days of delivery outlining the issue. Once verified, we will send a replacement or, if you prefer, refund your purchase price and freight costs.

Exchange

If you change your mind about an item, we are happy to exchange the product for you, but cannot provide a refund or refund of the freight costs. Please first reach out within 14 days of receiving the items via email support@plantwithwillow.com.au. Exchanges must be unopened and free of any damage.

We can’t accept responsibility for returns that are sent by non-traceable postage methods and are not received by us. Understandably, without the items we cannot issue an exchange or refund.

Exchanged items can only be dispatched after the returned goods have been received in accordance with the returns policy. Please be aware that you will incur an additional freight charge for the delivery of the replacement item (unless the item was faulty, damaged, or sent to you in error).

Consumer Guarantees

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.